Most seasoned Sales and Account Managers are not easily offended.
Instead, they have grown thick skin through the years and are in the habit of overlooking offenses. They will give the offender the benefit of the doubt and move on. I wish more people could learn what we have learned.
What about You?
I often see people that are always getting mad at something or someone. You never know what’s going to set them off. If they feel slighted, don’t get the attention they expect or feel they were in some way disrespected, they get mad or just sulk. I hear people say “they just wear their feelings on their sleeves so don’t worry about it”.
I can’t help but worry. If I have an account manager that fits the description above I know I have a serious problem and must take corrective actions. If we have a customer that is offended over the littlest of things I have a bigger problem. With that customer I often refrain from discussing anything that I think may make them upset or could possibly hurt their feelings and lose the business. This leads to not being able to have honest heartfelt discussions in many cases. I’m not sure who loses, me or the sensitive recipient.
Thinking about this topic, those that are easily offended (at least the people I’m thinking of) are some of the most insensitive when considering others feelings. I wonder if these types of people are mostly self-absorbed or just lack the self-confidence to just move on when they feel offended. I don’t think you can or should always “just move on” when you feel offended but it can’t always be an event. Heck, my feelings are just as sensitive as anyone else’s but you have to develop thicker skin and realize when you put yourself out in the world you will be challenged, disrespected and offended at times.
If you are not being offended “often” – you are probably not out there making a difference.
Sorry for the rant but take a tip from a seasoned salesman: toughen your skin, don’t make everything an event and don’t be so easily offended!
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