Common Sense Isn’t Common Practice

Common sense and common practice much like knowing and doing are not the same. I know it’s obvious but knowing how to sell and putting that knowledge into practice (doing) continues to be a challenge for many sales professionals. As sales professionals we have a...

Are You a Winner or Whiner?

Again, I’m flying back to Texas from North Dakota writing this week’s post. (I can’t think of a better way of passing time while on a plane.) A little about last week’s post. With the exception of being accused of promoting cruelty to frogs (which I...

The Water’s Great Hop In!

I’ve heard you can drop a frog into boiling water and the frog will quickly jump out but if you put a frog in water and slowly increase the temperature the frog will remain in the water even after the water begins to boil. Slowly killing the frog. (Please don’t try...

No More Customers?

What would you and your company do if you found out that the customers you currently have will be your last. No more new customers! Would you treat them differently? Our Most Important Generation Back in March, Seth Godin published a post “No More Kids?” He posed the...

Loyal vs Satisfied Customers – What’s the Difference

Loyal customers are much different from satisfied customers.  Do you know the difference? I didn’t but I think I do now. During a training session this week we explored the differences between the two. Derek Roberts, our sales coach for this week’s training described...

Referrals – Don’t Be Afraid to Ask

In last week’s post “ Six Key Words You Want in Every Referral” we discussed the need for referrals and building a strong referral network. Referrals may be the single most powerful way to grow sales. A referral from a satisfied customer greatly increases the close...