Breaking the Silence: What a Quiet Observer Sees

I’m usually quiet, especially when it comes to big, complex, controversial issues. But lately, I’ve been feeling a growing unease about our world and society. It’s finally gotten to the point where I can’t keep my thoughts to myself anymore. We often talk about how...

I Didn’t Have Time – My Default Excuse

How many times each week do you say “I didn’t have time?” Do you “often” find yourself trying to explain “why you didn’t have time to do what you said you would do?” Does simply telling your customers, supervisors, family and friends “I didn’t have time” still work or...

I’m a Worrier and I don’t care much for Kool-Aid

I worry that as our businesses succeed and grow, we will begin drinking too much of our own Kool-Aid, forgetting what really matters. Let’s get this out first “I’m a worrier.” I sometimes worry about how much I worry. So when I say I worry about sales “going too good”...

Is it a Negotiation or a Fight?

One of the first things I was warned about as a rookie salesman was to never discuss religion and politics with a customer. I have done a pretty good job of adhering to this advice with only a couple of lapses that I can remember. I am not planning on making an...